Objective

The main objectives of the group are to:

• undertake various training, research and consulting related functions in the areas of organisation development, human resource management, knowledge management and IT and customer care and relations management;
• deploy staff deputed to the group;
• identify development needs and coach staff accordingly;
• monitor, coordinate, and quality control of various activities carried out by centers within the group; and
• identify and introduce innovative programmes for centres.

Functions

The major functions of MLG are split into various functional streams and thematic streams. Each is described below:

Functional Streams

MLG has four core functional streams in the areas of organisation development, human resource management, knowledge management and IT and customer care and relations management. They are as follows:

·    Training and development function (both institutional and in-company programmes)

·    Consulting service function (for NASC’s customers in both public and private sectors)

·    Research function (both inside and outside NASC)

·    Systems development function (development and implementation of internal improvement programmes)

Thematic Streams

Organisation development/institution building
·         Organizational behavior

·         Management systems, processes and practices

·         Strategic management

·         Management information system

·         Productivity and quality management

·         Human resource management systems, processes and practices

·         Human resource development

·         HRIS

·         Knowledge management

·         KMIS

·         Learning organisation

·         Marketing

·         Customer care and relations management

·         Customer interface / public relation

·         Customer satisfaction

·         Handling customer complaints

·         Financial management

·         Budget preparation and implementation

·         Books of accounts and system of accounting

·         Internal control and internal audit

·         Financial audit and settlement of queries

·         Fund flow analysis and cash management

·         Financial reporting and financial statements

·         Other areas related to management, but not specified in other group / centre / department

There are five centers within the MLG. Objectives and functions of each centres are described below:

1. Centre for Organisation Development
2. Centre for Human Resource Management
3. Centre for Knowledge Management and IT
4. Centre for Customer Care and Relations Management
5. Centre for Financial Management