Research

Newly appointed gazzetted class III officers who graduated from Basic Administration Training (BAT) organized by Nepal Administrative Staff College (NASC) have committed themselves towards “innovation” in service delivery once they assume government offices. This study explored out the realities of service delivery innovation as committed in the basic administration training by the gazzetted class III officers deputed/adjusted at local level governments of Nepal.

नेपालको सङ्घीय शासन प्रणालीः आयाम र अभ्यास (दोश्रो श्रृङ्खला)

This research examines local governance and administration of everyday life in Nepal through the lens of road users’ committees and road transportation. Nepali state has been mobilizing such committees with theoretical wrapper of institutionalizing grassroots democracy and participatory development.

Nepal moved from a unitary system with a three level federal system of government. The Provincial government is a new introduction and is assigned with all necessary functions that facilitate and support administrative, service delivery and developmental functions. Social development is the most priority functional area for the provinces since social development is the most critical for achieving the national commitments.

This study evaluated a very delicate issue of corruption. It has attempted to identify the changed scenario of corruption in Nepal and illustrated the initiations that the government of Nepal has commenced towards the zero tolerance to corruption. This study is a result of the analysis of the research question ‘Is the corruption scenario changing in Nepal?’ This study combined a triangulation approach in order to fulfill the set objective.

The objective of this study was to analyze the complaint management practices in public offices of Nepal. The study further attempted to understand the familiarity of complaint handling procedure/ guideline among service providers and service seekers, to explore complaint handling process existing in public organization and to analyze existing complaint management arrangement for the continuous improvement of the organization. The study used quantitative method using questionnaire survey.

Passport is an essential document required to travel countries other than that of residence. People travel abroad in search of employment, higher education, immigration, and refreshment and the requirement of passport is obvious. In order to issue a passport the filled form has to be sent to Department of Passport (DoP) with the verified information.

Most of the organizations face significant difficulties in implementing the strategies as the strategies fail to produce the desired performance in the organization due to the poor implementation. It is often found that there are difficulties in most of the public organizations to accept and own the strategic plan for planning of the organizational activities due to which there is comparatively less research publication found in this area.

This study assesses the implications of changed governance landscape and thus the organization culture of Government of Nepal and its implication at the local level. Starting from the provision of the Constitution of Nepal, Local government operation act 2074,other various acts and reports and experts’ opinion on the matter of the changed role demanded of the local level and appropriate  organizational culture for the same ,was accessed for the same.