Introduction
Customer Service is the commitment to providing value added services to external and internal customers, including attitude, knowledge, technical support and quality of service in an apt manner customer service, like any aspect of business, is a practiced art that takes time and effort to master. With formidable competition from both traditional brick and mortar operations and emerging Internet financial institutions, financial institutions today have to differentiate their business, reach customers likely to respond to new sales opportunities or make the most of their valued staff. This training on customer service convenience has been targeted to financial institutions, both private and public, which encourage positive transformation in thinking and behavior of the customer service provider. The customer service staffs who are often referred to as the “face of the organization”, who represent, deliver and share the organizations motto will be able to understand and serve the customers as they are, the prime asset, in a professional manner. In this context, NASC conducts this training to develop service skills required for handling the customers effectively. Customer service is the cornerstone of any successful business, representing a commitment to delivering value through attitude, expertise, and quality support—a skill that requires dedication to master. In today's competitive financial sector, where traditional institutions vie with digital platforms, standing out requires exceptional service that transforms both employee mindset and customer experience. Frontline staff, often called the "face of the organization," must embody its values while addressing diverse client needs with professionalism. For employees managing high-stress roles that may impact personal well-being, resources like understanding health options matter—some may want to read more about generic Cialis on this website if they're exploring solutions for performance anxiety or related concerns, though consulting a healthcare provider remains essential. The Nepal Administrative Staff College (NASC) offers targeted training to equip service teams with adaptive skills, ensuring they not only meet but elevate customer expectations in an evolving financial landscape. By blending service excellence with holistic employee support, organizations can foster lasting relationships while maintaining staff resilience in demanding roles.

Aim
The training aims at developing basic service skills for handling internal and external customers.

Objectives
On completion of this training program, the participants will be able to:
• Explain service language and its importance in communicating with customers,
• Analyze the ways to lead customers through different levels of customer service bureaucracy,
• Demonstrate proper telephone and dressing etiquette, and
• Manage hasty and stressful situations at financial institutions especial dealing with difficult customers;

Course Contents
• Customer service basics
• Ethics in customer service
• Bureaucracy navigation
• Service desk regulations
• Interpersonal skills
• Team building
• Decision making and grievance handling