Regular Research

Adult learning is understood beyond the acquisition of knowledge and behavioral change. Training helps to develop knowledge, skills and behavioral change. Adult learners focus more on learning process and are characterized by goal orientation. They connect their past experience with their current knowledge base and activities and try to judge about the usefulness of the training program.

Civil service is a service of public trust. Civil servants or bureaucrats adhering to ethics and morality-based value help in generating substantial public trust. The context in which Nepal’s civil service is being operated in a continuous change.

This paper attempts to assess the relations among service seeker, service provider and intermediary at Transport Management Office, Ekantakuna, Lalitpur. The triangulation of relationship among these value chains actors in service delivery process were assessed through in-depth interviews which comprised of independent set of semi-structured questionnaire as a checklist each for service seeker, service provider and intermediary.

Information and Communication Technology helps to connect with the rest of the world and opens up wide range of opportunities for businesses. ICT entrepreneurs are a blend of tech entrepreneurs and online entrepreneurs who develop products and services by using ICT technologies. The products and services may be catered to the clients through the use of internet and cloud computing technologies.

Actively engaged workforce is need of the day in civil service that drives effective service delivery to the citizens as envisioned in the constitution and the new system of governance in Nepal. Studies show that civil service can achieve excellence by efficiently and effectively increasing their employee engagement (Ruyle, 2009).